In today's digital world, CRM tools have become an essential part of any business. HubSpot is one of the most popular CRM platforms for organizations of all sizes to manage their sales, marketing, and customer service activities. However, a stale database reduces the effectiveness of sales and marketing efforts, causing missed opportunities and lost revenue. Whether you're new to HubSpot or adopted the platform years ago, it's important to run quarterly audits to ensure the overall health of your system and warm lead outreach processes.
Identify Gaps and Redundancies
The first step in any HubSpot audit is to understand the current state of your system. This includes an assessment of the data structure, profiles, and workflow. You can use this information to identify inconsistencies in your CRM setup, such as outdated contacts, duplicate companies, or incorrectly tagged assets. A comprehensive review helps you identify these anomalies and clean up your database. Regular cleansing of your database ensures that all data is complete and accurate.
Ensure Data Accuracy
Data accuracy is a crucial element in any CRM system. Inaccurate data can lead to a waste of resources and poor decision-making. By validating the accuracy of your data on a regular basis, you can be sure that your campaigns are targeting the right prospects and leads. This is the time to remove any duplicates, update data, and fill out any missing information.
Improve Sales Efficiency
Audit reports are an excellent opportunity to review data on the sales pipeline, lead capture, and lead quality. This review helps to identify which parts of the workflow are failing and how to resolve it. For example, if there are instances of leads dropping out of the pipeline, it may be necessary to requalify the leads before they reach sales. Furthermore, you can identify where leads are dropping off in your pipeline, and make corrections in a timely manner. By reviewing sales efficiency quarterly, it becomes easier to improve processes and shorten sales cycles, ultimately increasing revenue.
Enhance Marketing Strategies
Another reason to audit your HubSpot CRM regularly is to enhance marketing strategies. With this, businesses can create more targeted campaigns aimed at the right audience. The audit process helps you identify what information marketing needs from sales reps to build effective campaigns that deliver results. The audit process will review the information gathered in HubSpot over the past 90 days focusing on points such as sales cycle to determine what campaigns have been more successful than others.
Improve Forecasting and Revenue Management
Proper forecasting is essential for business planning and growth, and this extends to the HubSpot CRM. By regularly conducting an audit of your CRM data, you eliminate outdated information, which helps you to make accurate strategic decisions. You can have a better understanding of the projected revenue, identify potential opportunities or gaps in your sales funnel, and allocate resources effectively based on data analytics.
Assess Performance and ROI
Performance management is critical to achieving your business objectives. With the help of HubSpot CRM, you can track your sales, marketing, and customer service activities, and measure your ROI. However, it's essential to audit your CRM regularly to assess its performance and ROI accurately. You can analyze your data and identify any bottlenecks or areas that need improvement. This will help you optimize your processes, improve your performance, and ultimately maximize your ROI.
Ensure Compliance & Security
In recent years, data privacy laws such as GDPR, CCPA, and HIPAA have become an integral part of business operations. Depending on your industry and location, there may be specific rules and regulations that you must comply with. Ensuring compliance with these regulations can be challenging, but a quarterly audit can help you identify any privacy or consent-related issues in your CRM. You can review your database, ensure consent, privacy policies, data rights, and take necessary steps to comply with these regulations.
Auditing your HubSpot CRM can also help identify any security risks and vulnerabilities of your own business. This allows you to take corrective action to protect your data and prevent unauthorized access, breaches, copycat sites, etc.
Keep Your CRM Up-To-Date
HubSpot is constantly evolving, releasing new features and updates regularly. By auditing your system quarterly, you can keep it up-to-date with the latest features and functionalities. You can train your team and your clients' teams on these new updates and ensure that they are using the system effectively. This will help you leverage the full potential of your CRM and stay ahead of your competitors.
Boost Overall Productivity
Auditing your HubSpot CRM quarterly can also help to boost your overall productivity. It can reduce time spent on manual processes, such as manually entering data into the CRM. By automating processes, teams can focus on more high-level work that requires them to deliver greater business impact. As a result, teams can work more efficiently and effectively.
Reviewing user accounts, permissions, and roles allows you to identify any areas where users are not taking full advantage of the platform's capabilities. You can then assign tasks more efficiently and reduce onboarding time for new users.
Enhance Customer Experience
Your customers' experiences with your organization is critical to your success, we all know how powerful word of mouth is. With the help of HubSpot, you can ensure you're providing the best customer care by tracking their interactions and measuring their satisfaction levels. By auditing your CRM regularly, you can identify any gaps in your customer experience and take corrective actions. This will help you improve and personalize your customer experience while retaining current customers and attracting new ones.
Regular auditing helps businesses stay competitive by ensuring that they are using HubSpot to its full potential. By monitoring and evaluating the effectiveness regularly, businesses can learn what's working, what's not, then iterate or make necessary changes to their processes.
Auditing your HubSpot CRM once a quarter can be an excellent investment in your company's success. By knowing why this is important, you'll be able to ensure that you get the most out of your CRM data. By taking care of your CRM and optimizing its performance, you can stay ahead of your competitors and provide the best customer experience to your customers. Ensure your business continues to thrive and exceed expectations by auditing your system on a quarterly basis.
FlyWheel Consultancy offers free HubSpot audits, take a step towards success and schedule your free audit today!